We are working from 2015.1 with a PH10MQ head and a SM25 module. I've updated our calibration program to use a Master Probe. This has worked for 5+ months or so. I updated our non standard tool set up calibration programs to lesson changing the tool location. That update has worked for 3+ months.
A few weeks ago I calibrated our two machines on a Saturday after updating to Service Pack 5 in 2015.1. Then our star probes on the subsequent calibration program to calibrate the Z- tips kept hitting the sphere and wouldn't calibrate. All of our manual alignments also lost it's Z position. It acted as if the Z level of the probe angles were off to each other.
We tried everything I could think of and everything the other programmers in the company could think of.
-Reverting to Service Pack 4 where it worked. (No Change)
-Bringing in old probes. (No Change)
-Recalibrating the stars. (No Change)
-Rebuilding Parameter Sets. (No Change)
-Doing Manual + DCC to force it to set the right Z. (Worked only on the first tip if multiple tips were selected to calibrate.)
-Say the tool moved. (Worked but only set the star probes to themselves and lost relationship with the other probes.)
-Replace the tool completely. (No Change)
-Change the orientation of the tool. (No Change)
Eventually I reverted to 2014.1. This forced us to not use the Master Probe since it was not built until a later version and to use an old version of a probe file. This worked for the star Z- tips. It was postulated that it was a registry change in service pack 5 that caused an issue.
I went back to Service Pack 4. I reran the same thing with the Master Probe. It didn't work. So that led me to the conclusion something happened to the master probe calibration and screwed up the length or Z value of the probe rather than a registry error.I completely deleted and rebuilt the Master Probe file. This worked for the Z- tips.
After that was all fixed and working. I went to calibrate the whole rack again to get it running properly. Then it was found all of our regular probes had that offset issue with the Z direction. So I had to revert to old versions of our probe files and now working on re calibrating both machines while still running parts through. This troubleshooting and working through the issue has been about 2 weeks of work.
My question is if anyone else has seen a similar issue or if it was just us? Was it related to Service Pack 5 for you or a separate issue?
I submitted a ticket and included probe files, the calibration program and a debug file but the only response Hexagon gave me was upgrade to 2016 without a real explanation or root cause found.
I'm just curious to know the cause so we can avoid it in the future if possible.
A few weeks ago I calibrated our two machines on a Saturday after updating to Service Pack 5 in 2015.1. Then our star probes on the subsequent calibration program to calibrate the Z- tips kept hitting the sphere and wouldn't calibrate. All of our manual alignments also lost it's Z position. It acted as if the Z level of the probe angles were off to each other.
We tried everything I could think of and everything the other programmers in the company could think of.
-Reverting to Service Pack 4 where it worked. (No Change)
-Bringing in old probes. (No Change)
-Recalibrating the stars. (No Change)
-Rebuilding Parameter Sets. (No Change)
-Doing Manual + DCC to force it to set the right Z. (Worked only on the first tip if multiple tips were selected to calibrate.)
-Say the tool moved. (Worked but only set the star probes to themselves and lost relationship with the other probes.)
-Replace the tool completely. (No Change)
-Change the orientation of the tool. (No Change)
Eventually I reverted to 2014.1. This forced us to not use the Master Probe since it was not built until a later version and to use an old version of a probe file. This worked for the star Z- tips. It was postulated that it was a registry change in service pack 5 that caused an issue.
I went back to Service Pack 4. I reran the same thing with the Master Probe. It didn't work. So that led me to the conclusion something happened to the master probe calibration and screwed up the length or Z value of the probe rather than a registry error.I completely deleted and rebuilt the Master Probe file. This worked for the Z- tips.
After that was all fixed and working. I went to calibrate the whole rack again to get it running properly. Then it was found all of our regular probes had that offset issue with the Z direction. So I had to revert to old versions of our probe files and now working on re calibrating both machines while still running parts through. This troubleshooting and working through the issue has been about 2 weeks of work.
My question is if anyone else has seen a similar issue or if it was just us? Was it related to Service Pack 5 for you or a separate issue?
I submitted a ticket and included probe files, the calibration program and a debug file but the only response Hexagon gave me was upgrade to 2016 without a real explanation or root cause found.
I'm just curious to know the cause so we can avoid it in the future if possible.